Refund policy

Return and Refund Policy

Effective date: August 17, 2026

At Print Me Tees, we put a lot of care into every order. Since most of our products are custom made just for you, our return policy is a little different than a typical retail store.

Custom Made Orders

All items are made to order using your approved designs, sizes, and details. Because of this, custom printed or embroidered items cannot be returned or refunded once production has started.

Proof Approval

When a proof is provided, we ask that you carefully review all details before approving. This includes spelling, colors, placement, and sizes. Once a proof is approved, we print exactly what was confirmed.

Proofs are emailed and texted to you, usually within 1 business day, and revisions are free and unlimited before you approve. The full approval process is described in Section 4 of our Terms of Service.

If We Do Not Hear Back About Your Proof

Your order will not sit and wait forever. If we send your proof and do not hear back, we email a reminder on day 3 and again on day 7, someone from our team tries you by text around day 10, and on day 14 we email a final notice naming the exact date we will print. On day 21, if we still have not heard from you, we print the standard version of your order: your artwork, our standard placements, and exactly the items, colors, and sizes you ordered.

Replying to us at any point stops that timeline, even a quick message asking us to hold.

An order printed this way is treated the same as an approved order. Because your artwork has been applied to the goods, it is not returnable or refundable. If it arrives damaged, defective, or different from what is described above, the section below still applies and we will make it right.

Orders With No Artwork Are Refunded

If we never received artwork for your order, we will not print anything and we will not hold your money. The reminders above still go out first. If we reach the end of that timeline and no artwork has arrived, we cancel the order and refund it in full to your original payment method. You are welcome to order again whenever your artwork is ready.

If Something Is Not Right

If your order arrives damaged or with a production defect, please let us know within 5 business days of delivery. Send us a message along with photos of the issue and we will gladly review it and make things right.

If we made a mistake on your order, such as sending the wrong item or printing something incorrectly, we will replace it at no cost to you.

Sizing and Fit

Because everyone prefers a different fit, we are unable to offer returns for sizing issues when the correct size was ordered. We recommend checking size charts carefully or ordering a sample if you are unsure.

Order Changes and Cancellations

Orders may be canceled or changed before production begins. Once production has started, the order can no longer be changed or canceled.

Shipping Concerns

We work hard to ship orders on time, but once a package is with the carrier, delivery times are out of our control. Print Me Tees is not responsible for delays caused by carriers, weather, or incorrect shipping information.

Items That Cannot Be Returned

Custom printed or embroidered apparel
Hats and headwear
Decals and stickers
Bulk or wholesale orders
Sale or discounted items

This list covers returns for change of mind. It does not limit anything above: if an item in this list arrives damaged, defective, or incorrect, we will still repair, replace, or refund it.

Need Help

If you have any questions or concerns about your order, we are here to help.

Please email us at support@printmetees.com

Include your order number and a brief description of the issue so we can assist you quickly. 

Print Me Tees
1771 International Pkwy Ste 107
Richardson, TX 75081-1865